At your service
Dejond is always on standby for you. Discover how it works by department here.
- Contact and Customer service Metals
- Contact and Customer service Building systems
- Contact and Customer service Accountancy
Customised metals and building systems
Dejond Metals has a large stock of sheets, tubes, rods and profiles in aluminium, copper, brass, bronze and stainless steel. Ready to be processed to the needs of your project. This all takes place in our own Metal Service Centre.
You can use the centre for small or larger quantities of metal customised to your needs or treated. Buying a full length or sheet is not necessarily required. We saw and cut the metal to the required dimensions, possibly even while you wait. Folding, punching, milling, bending, plastification, coating or anodization are also among the options. We only process and treat metal that we have purchased ourselves. Come along or ask for a quote using our webshop!
Online quotation and order
You can order metals and building systems from stock online using the Dejond webshop. Select your products and quantities and the system calculates the best price.
Customised quotation
In some cases you can only request a quotation and not place an order. This is the case for articles for which we cannot calculate the optimal price for you using the webshop. You can put that article in your shopping basket. You will then receive a quotation instead of a placing an order. The application arrives with our internal staff. You then receive an email with a quotation that you can confirm or otherwise.
Do you want a quotation for an article that is not in the webshop or for a non-standard product?
Fill in the contact form or send an email to our internal staff.
They will mail you a quotation customised to your needs as soon as possible.
Delivery inside the Benelux
- Deliveries from stock are dispatched as soon as possible
- Articles not in stock or those requiring processing/treatment: the delivery period will be communicated as soon as possible
- You receive an order confirmation after ordering with the mention of the delivery period and delivery method
Delivery outside the Benelux
- Only on appointment
Fast collection
- Only after agreement
- For collection during opening hours of the warehouse after order confirmation
- Depending on/in conformity with your terms of payment
Panic service: Is the end of your project in sight? Do you still quickly need a piece of metal? We will do everything we can to assist you as quickly as possible!
Transport costs
Transport costs depend on the length, width and the weight of the complete order. Costs are automatically calculated according to the weight and size of the package. We cannot specify a fixed price. Everything depends on what is in the shopping basket.
Transport costs also differ by country (Benelux). We send your products using our own transport or UPS to get the contents of the package to you as quickly and safely as possible. Long parts cost more than short parts – it is sometimes less expensive to have metal sawn into parts. From 500 kg free delivery in the Benelux!
FAQ
How much does transport cost?
We want to keep the cost as low as possible, so after placing your order account is taken of the length, width and weight of everything in your shopping basket. This is the basis for finding the cheapest transport (small package, large package or one’s own transport). You then see the cost. There is no dispatch cost for very large orders (heavier than 500 kg).
The transporter was here but I wasn’t at home
That’s a nuisance. If it was a small package delivered by UPS, UPS will bring it again or it will be dropped off at a local collection point. If however it was a large package supplied by UPS or our own transport, you will have to pay the transport costs a second time. This is necessary to cover the costs we also had to incur.
Service costs
For customised sawn parts the following applies:
- Extra sawing costs are only calculated when putting in the shopping basket
- The sawing costs are calculated depending on the thickness and the number of parts ordered
- We make every effort to keep service costs to a minimum
For special products, processes and treatments: please ask for a quotation.
For articles not included in the webshop: contact our staff.
FAQ
How much does sawing a profile, tube, bar or sheet cost?
The cost is calculated when you add an article to your shopping basket because we want to keep the cost as low as possible. The cost depends on the time we need for sawing. Thicker parts take longer, while with a number of parts the setting cost is lower.
Can I cancel or change an order?
In view of the short delivery periods we use, cancelling or changing an order is only possible to a limited extent. When your order has gone into production, cancelling or changing the order is no longer possible. With any cancellation or change, please contact our customer service as soon as possible and at the latest within 24 hours.
When you have received your order, you can still return it under certain conditions. For this see: ' Can I return an order? '
Can I return an order? '
When purchasing products you have the option of cancelling the agreement without giving a reason for 14 days. This period of 14 days starts on the day of receipt. Obviously you must treat the product and packaging with care during this cooling-off period. The product may only be unpacked so far as to be able to assess if you want to keep the product or not, so the product can be returned undamaged in its original condition. Any costs of returning the product are paid by the buyer.
The above-mentioned right of cancellation does not apply to products specially made for you customised to your needs or according to your specifications.
If you want to return or cancel an order please contact our internal staff.
What if your product was not compliant with your order or was delivered damaged?
If you establish damage on delivery, mention this on the transporter’s documents then contact our internal staff. If you establish damage later, but within a reasonable period of three days, immediately contact our internal staff. With non-compliant products or complaints about a delivery, also immediately contact the internal staff.
Ordering online
You must always pay for online orders beforehand unless you are a business customer. Only then can you come and collect your products or have them delivered. You cannot put articles for quotations in your shopping basket so also not pay for them online. Make arrangements with our internal staff for this. You can complete your online order with one of the following payment methods:
- Maestro
- MasterCard
- Bancontact
- Visa
Business customer
Are you a business customer and do you have a business account? You can order online and your terms of payment have been agreed beforehand with our internal staff. When you come to collect your order you can pay in the following ways:
- Bank transfer in advance or according to the agreed terms of payment
- Maestro
- Bancontact
- VISA
- MasterCard
It's not possible to pay in cash when collecting your goods.
If you still have unpaid and/or overdue invoices it is possible that:
- You cannot complete your online order: contact our people from the internal staff
- You must pay for goods in advance
Pay securely on our website
All payments on our site proceed in a secure payment environment.
You can pay on our site in the following ways:
- Maestro
- MasterCard
- Bancontact
- Visa
Requests personal account
The benefits...
- If you have an account you can quickly log in on our order platform
- You always have access to an up to date summary of your documents such as order confirmations, delivery notes and invoices
- You don’t have to keep any information about your products yourself as it is all saved in one place
- You can easily place a new order with the re-order function.
Besides ordering online, it is also possible to request information using our contact form or direct contact.
